Question 1

Can fortune cookies carry custom messages?

Accepted Answer

Yes. That's this product's specialty: the client's message is printed and sealed inside the cookie in our 'sealed-letter' format, so it stays hidden until the cookie is opened. Use it for campaigns, events, corporate gifts and brand activations.

Question 2

Do your products contain preservatives or added chemicals?

Accepted Answer

No. We bake in small batches with natural ingredients, no preservatives and no added chemicals.

Question 3

Do you provide e-invoicing and payment terms?

Accepted Answer

Yes. We issue electronic invoices in compliance with Costa Rican regulations. Payment terms are agreed based on the commercial relationship and volume; established accounts can request Net-30 credit terms.

Question 4

Which areas of Costa Rica do you deliver to wholesale?

Accepted Answer

We deliver across all of Costa Rica. Our fastest coverage is the Greater Metropolitan Area (GAM) — San José, Heredia, Alajuela and Cartago — with additional coordination for Guanacaste, Puntarenas and Limón, including tourist zones like Tamarindo, Manuel Antonio and La Fortuna. For shipments elsewhere in Central America, contact us and we'll assess the logistics case by case.

Question 5

What is the lead time for a wholesale order?

Accepted Answer

Standard orders ship in 5 business days from order confirmation. For recurring orders we set up a fixed schedule — weekly, biweekly or monthly — that keeps your inventory steady.

Question 6

Is there a mandatory minimum order quantity?

Accepted Answer

Yes. The minimum varies by product: 100 units for fortune cookies, 25 for alfajores and taiyaki, and 50 for dalgona. Retail sale of single units remains available for individual customers. Share your estimated volume and we'll build a proposal that fits your operation.

Question 7

What customization and branding options do you offer?

Accepted Answer

We customize with custom shapes for campaigns or events and our 'sealed-letter' format, where the client's message goes inside the fortune cookie. Ideal for corporate gifts, brand activations, weddings and events.

Question 8

What allergens are in your products?

Accepted Answer

Our products contain gluten (wheat), dairy (dulce de leche, butter) and egg; some varieties contain nuts. We bake in a shared kitchen, so we can't guarantee a complete absence of traces. If your end customer has a specific restriction, reach out before quoting and we'll review the recipe with you.

Question 9

Do you hold certifications or sanitary approval?

Accepted Answer

We are a registered Costa Rican PYME (small/medium enterprise), operate in compliance with Costa Rican sanitary regulations, and issue electronic invoices for all wholesale clients. Our sourcing prioritises natural ingredients with no preservatives or added chemicals.

Question 10

Do you offer samples before a large order?

Accepted Answer

Yes. We send paid samples at a reduced cost, and that amount is credited toward your first firm order. This lets you try the product and presentation risk-free before committing to a larger volume.

Question 11

Do you bake for weddings and events?

Accepted Answer

Yes. We produce dessert tables, favors and made-to-order pieces for weddings and events — alfajores, brigadeiros, fortune cookies sealed with the couple's message and more. We coordinate quantities, packaging and delivery date with your event planner.

Question 12

Do you have a hotel amenity program?

Accepted Answer

Yes. We supply welcome amenities and artisanal petit-fours for hotels and lodges, including in tourist zones. We offer individually sealed formats, hotel-branding options and recurring deliveries to keep steady inventory at reception or in rooms.

Question 13

How does custom corporate gifting work?

Accepted Answer

We design corporate gift kits with your brand: logo cookies, alfajores, fortune cookies with your message and bonbons, in customizable packaging. Ideal for year-end, launches, activations and client appreciation. Ask us for the corporate gifting catalog and we'll build a volume quote.

Question 14

What is the wholesale pricing structure?

Accepted Answer

Pricing is volume-based and quoted per project. As a reference, handcrafted alfajores start from a per-unit wholesale price that decreases at higher volumes, and customization is quoted separately. Share your estimated volume and we'll send a proposal with a price anchor.

Question 15

Can I pick up the order or do you only deliver?

Accepted Answer

We coordinate around what's convenient for you. We deliver directly within the GAM and, for specific volumes and zones, we can arrange pickup or a logistics handoff point. We define the method when finalizing the proposal so it fits your operation.

Question 16

Can I buy individual units without being a wholesale buyer?

Accepted Answer

Yes. In addition to wholesale, we sell retail by individual unit — no minimum. You can order from this site or find us on Uber Eats. Per-product minimums apply only to wholesale orders with volume pricing.

Question 17

Do you print my company's logo on the cookies?

Accepted Answer

Yes. We print your company's logo, name or message directly on the cookie and on the packaging. We also produce custom shapes and the 'sealed-letter' format. Ideal for corporate gifts, brand activations and trade shows.

Question 18

What Asian-inspired pastry do you make?

Accepted Answer

We make handcrafted taiyaki and dalgona, in addition to our fortune cookies. Wholesale, the minimum is 25 units for taiyaki and 50 for dalgona; retail, you can buy individual units.

Question 19

How fast can you deliver a rush order?

Accepted Answer

We deliver rush orders in 2 business days, subject to production availability. The standard lead time is 5 business days from order confirmation.

Question 20

What do you need from me to send a quote?

Accepted Answer

We need three things: which product you're interested in, your estimated volume and the order frequency (one-time, monthly, weekly or seasonal). With that, we'll send you a quote without needing further emails.

Question 21

Do you deliver outside the Greater Metropolitan Area, and how much does it cost?

Accepted Answer

Yes. We deliver nationwide. Within the Greater Metropolitan Area delivery is direct; outside the GAM we agree on the cost with each client based on location, distance and availability. Reach out with your location and volume and we'll confirm the cost along with the quote.

Question 22

Is there a minimum for corporate gift kits?

Accepted Answer

The same per-product minimums apply as for any wholesale order: 25 units for alfajores and taiyaki, 50 for dalgona and 100 for fortune cookies. There is no additional minimum for putting together a branded corporate gift kit.

Question 23

How can I pay?

Accepted Answer

We accept SINPE and bank transfer, and we issue electronic invoices. For established wholesale accounts we also offer Net-30 credit terms, agreed based on volume and the commercial relationship.

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