Question 1

What is the wholesale minimum order?

Accepted Answer

We work with small cafés and national chains alike. The minimum depends on product and frequency — share your estimated volume and we'll build a proposal that fits.

Question 2

Do you deliver across Costa Rica?

Accepted Answer

Yes. We supply all 7 provinces through our national wholesale network, including San José, Alajuela, Cartago, Heredia, Guanacaste, Puntarenas and Limón.

Question 3

What is the lead time?

Accepted Answer

Lead time depends on product and volume. We schedule recurring orders to keep your inventory steady without overloading your storage.

Question 4

Can fortune cookies carry custom messages?

Accepted Answer

Yes. Fortune cookies are customizable with client-provided messages — perfect for campaigns, events, corporate gifts and brand activations.

Question 5

Do your products contain preservatives or added chemicals?

Accepted Answer

No. We bake in small batches with natural ingredients, no preservatives and no added chemicals. For specific allergen questions (gluten, dairy, nuts), reach out before quoting.

Question 6

Do you provide e-invoicing and payment terms?

Accepted Answer

Yes. We issue electronic invoices in compliance with Costa Rican regulations. Payment terms are agreed based on the commercial relationship and volume; established accounts can request Net-30 credit terms.

Question 7

Which areas of Costa Rica do you deliver to wholesale?

Accepted Answer

We deliver across all of Costa Rica. Our fastest coverage is the Greater Metropolitan Area (GAM) — San José, Heredia, Alajuela and Cartago — with additional coordination for Guanacaste, Puntarenas and Limón, including tourist zones like Tamarindo, Manuel Antonio and La Fortuna. For shipments elsewhere in Central America, contact us and we'll assess the logistics case by case.

Question 8

What are your lead times by product type?

Accepted Answer

Standard products (un-customized alfajores and fortune cookies) ship in 1 to 2 weeks. Lightly branded or personalized orders take 2 to 3 weeks, and fully custom projects (custom shapes, packaging or special campaigns) take 3 to 4 weeks. For recurring orders we set up a fixed delivery schedule.

Question 9

Is there a mandatory minimum order quantity?

Accepted Answer

No, we don't require a rigid minimum. We work with everyone from small cafés ordering under 100 units a month to national chains ordering 2,000+ units monthly. Share your estimated volume and we'll build a proposal that fits your operation.

Question 10

What customization and branding options do you offer?

Accepted Answer

We customize three main ways: logo or message printing on cookies and packaging, custom shapes for campaigns or events, and our 'sealed-letter' format where the client's message goes inside the fortune cookie. Ideal for corporate gifts, brand activations, weddings and events.

Question 11

What allergens are in your products?

Accepted Answer

Our products contain gluten (wheat), dairy (dulce de leche, butter) and egg; some varieties contain nuts. We bake in a shared kitchen, so we can't guarantee a complete absence of traces. If your end customer has a specific restriction, reach out before quoting and we'll review the recipe with you.

Question 12

Do you hold certifications or sanitary approval?

Accepted Answer

We operate in compliance with Costa Rican sanitary regulations and issue electronic invoices. We are in the process of joining CACIA (the Costa Rican Chamber of the Food Industry); we'll confirm membership on this page once approved. Our sourcing prioritizes natural ingredients with no preservatives.

Question 13

Do you offer samples before a large order?

Accepted Answer

Yes. We send paid samples at a reduced cost, and that amount is credited toward your first firm order. This lets you try the product and presentation risk-free before committing to a larger volume.

Question 14

Do you bake for weddings and events?

Accepted Answer

Yes. We produce dessert tables, favors and made-to-order pieces for weddings and events — alfajores, brigadeiros, fortune cookies sealed with the couple's message and more. We coordinate quantities, packaging and delivery date with your event planner.

Question 15

Do you have a hotel amenity program?

Accepted Answer

Yes. We supply welcome amenities and artisanal petit-fours for hotels and lodges, including in tourist zones. We offer individually sealed formats, hotel-branding options and recurring deliveries to keep steady inventory at reception or in rooms.

Question 16

How does custom corporate gifting work?

Accepted Answer

We design corporate gift kits with your brand: logo cookies, alfajores, fortune cookies with your message and bonbons, in customizable packaging. Ideal for year-end, launches, activations and client appreciation. Ask us for the corporate gifting catalog and we'll build a volume quote.

Question 17

What is the wholesale pricing structure?

Accepted Answer

Pricing is volume-based and quoted per project, since we're a B2B supplier with no public retail price. As a reference, handcrafted alfajores start from a per-unit wholesale price that decreases at higher volumes, and customization is quoted separately. Share your estimated volume and we'll send a proposal with a price anchor.

Question 18

Can I pick up the order or do you only deliver?

Accepted Answer

We coordinate around what's convenient for you. We deliver directly within the GAM and, for specific volumes and zones, we can arrange pickup or a logistics handoff point. We define the method when finalizing the proposal so it fits your operation.

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Wholesale lead times: how long your order takes